Delivery and Returns Policy

Delivery

We will process and despatch your order as quickly as possible. Please allow extra time during busy sale periods such as December. We do everything we can to meet the delivery times. However, delivery times may occasionally be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Orders will be delivered either by Royal Mail or by a courier service.

If there is no one available to sign for the goods, the courier will leave a card with details of how you should contact them.

You can provide an alternative delivery address where there will be somebody available to sign for delivery.

If the delivery is not signed for courier will leave a card for you to re-arrange delivery (within same postal code area). Due to the increasing costs of transport, courier services will now make only one further attempt to deliver your order, after which there may be a charge for any further attempts.

If you fail to contact them to arrange re-delivery your parcel will be returned to Oils by Jo as undeliverable. Should your parcel be returned to us, there will be a further delivery charge to re-send your order.

Please note that courier delivery services are normally only available Monday to Friday inclusive, between the hours of 9am and 5pm. UK Mainland orders usually arrive within 3 – 4 business days of despatch.

You should note that heavy orders will be shipped by courier, who may not deliver on a weekend.

During the lead up to, and after holiday periods parcel delivery may slow down or be delayed, so please bear this in mind if you are placing an order just before Christmas, or near to a Bank Holiday period (please note: we are closed from the Christmas to New Year holiday period, inclusive).

Orders placed during this period will not be dispatched until after the first working day, following the finish of a holiday period.

Returns

We are confident you will be happy with your purchase. We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products with 7 days, please contact us. If your order in the unlikely event that a product arrives damaged or faulty, please e-mail us at [email protected] or call our Customer Services team on 07770 302504.

We will ask you to return the product and, within 7 working days of our receipt of the returned goods, will refund your credit or debit card. Any refund due to a fault or other defect will include reimbursement of the applicable delivery charges. If you are not completely happy with your product for any other reason, you may return the product to us within 7 working days of receipt for a full refund, but we shall not reimburse the cost of returning the product.